Builtdesign Refund & Cancellation Policy

At Builtdesign, we strive to provide an exceptional experience for our clients and architects. However, if you are not satisfied with our services, we offer a refund under certain circumstances outlined in this policy.

Client Refunds:

‍Project Cancellation: If you cancel a project before any work has begun, you are entitled to a full refund of any payments made to Builtdesign.

Work Dissatisfaction: If you are unsatisfied with the completed work, you can request a refund within 7 days of delivery. Our team will review the project details, and if the delivered work does not match the agreed-upon requirements, a partial or full refund may be issued.

Platform Fee Refunds: Builtdesign's platform fees are non-refundable once a project has commenced.

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Architect Refunds:

Project Cancellation: If a client cancels a project before any work has begun, any pending payments will not be made due to non-active state of the project.

Payment Disputes: In case of a payment dispute with a client, Builtdesign will investigate and release payment if deemed appropriate.

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Refund Process:

1. To request a refund, please submit a detailed request through our support portal or by emailing admin@builtdesign.in.

2. Our team will review your request within 7 business days and may request additional information or documentation.

3. If approved, refunds will be processed within 10 business days and credited back to the original payment method.

Please note that refunds may be subject to additional terms and conditions based on the specific circumstances of your project or subscription plan. Builtdesign reserves the right to refuse refunds in cases of abuse or violations of our policies.

For any further questions or concerns, please contact our support team.